Order status ya product ke baare mein poochein. Example: "Main Manish, mera order MH24135890 hai, kab tak aayega?"
Demo (AI-powered virtual assistant): jawab galat ho sakte hain. Order lookup ke liye naam + order number (ya mobile ke last 4 digit) chahiye; customer ka naam, phone ya address AI ko nahi bheja jaata. Abandoned-cart call mein customer naam dummy ("Rahul") hota hai.